ScreenConnect remote desktop troubleshooting | Ctrlremote

What is ScreenConnect?

ScreenConnect is a self-hosted remote access solution that provides a secure and reliable way to access and control remote computers. It offers a range of features, including remote desktop control, file transfer, and chat functionality. ScreenConnect is designed to be highly customizable, allowing users to tailor the solution to their specific needs. With its robust architecture and scalable design, ScreenConnect is an ideal solution for businesses and organizations of all sizes.

Main Features

Some of the key features of ScreenConnect include:

  • Remote desktop control: Access and control remote computers as if you were sitting in front of them.
  • File transfer: Easily transfer files between local and remote computers.
  • Chat functionality: Communicate with users in real-time using the built-in chat feature.
  • Encryption: All data is encrypted using industry-standard protocols to ensure secure communication.
  • Retention policies: Set retention policies to control how long session data is stored.

Technical Specifications

Before installing ScreenConnect, it’s essential to ensure that your system meets the minimum technical requirements.

System Requirements

The following are the minimum system requirements for ScreenConnect:

  • Operating System: Windows Server 2008 or later, or Linux distributions such as Ubuntu or CentOS.
  • Processor: 2 GHz or faster processor.
  • Memory: 4 GB or more of RAM.
  • Storage: 2 GB or more of available disk space.

Ports Used by ScreenConnect

ScreenConnect uses the following ports for communication:

Port Description
8040 Default port for ScreenConnect web interface.
8041 Default port for ScreenConnect remote desktop protocol.

Installation Guide

Installing ScreenConnect is a straightforward process that can be completed in a few steps.

Step 1: Download the Installer

Download the ScreenConnect installer from the official website.

Step 2: Run the Installer

Run the installer and follow the prompts to install ScreenConnect.

Step 3: Configure ScreenConnect

Configure ScreenConnect by setting up the web interface, remote desktop protocol, and retention policies.

ScreenConnect Tutorial

This section provides a step-by-step tutorial on how to use ScreenConnect.

Connecting to a Remote Computer

To connect to a remote computer using ScreenConnect, follow these steps:

  1. Launch the ScreenConnect web interface.
  2. Enter the IP address or hostname of the remote computer.
  3. Enter your username and password.
  4. Click the

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