LogMeIn Resolve, formerly GoTo Resolve, is a cloud remote support and IT management platform for help desks and MSPs: technicians connect to users’ Windows, Mac and Android devices from a web console, handle tickets and keep endpoints patched in one place. If you searched for a GoTo Resolve download, note that there is no stand-alone program to buy; you sign up for the service and install its agent apps. Licensing is shareware (conditionally free): there is a free trial and a limited free plan, Resolve Free, while the full feature set needs a paid plan.
The developer, GoTo Group, Inc., has renamed GoTo Resolve to LogMeIn Resolve; the old GoTo Resolve pages now redirect to logmein.com, and the console and installers still carry “GoTo Resolve” in some names. Because it is a hosted service, the console updates continuously and there is no public version number to track.
LogMeIn Resolve at a glance
| Item | Details |
|---|---|
| Latest version | Cloud service, updated continuously; no public client version number |
| Licence | Shareware (conditionally free): proprietary, free trial and limited free plan, paid plans for full features |
| Platforms | Web console; unattended access to Windows, macOS and Android; support sessions for iOS and Chromebook |
| Developer | GoTo Group, Inc. (LogMeIn) |
| Official website | logmein.com |
| Best for | Help desks and MSPs that want remote support, ticketing and patching in one cloud console |
What it does
- Attended support sessions started from the console with a support key or link that the user opens, with chat and view or control of their device.
- Unattended access to Windows, Mac and Android devices, including terminal access and file management without a full desktop session.
- Device monitoring, hardware and software inventory and Windows patch management; higher plans add application patching, patch policies and self-healing alerts.
- Built-in help desk: incident and problem management, a customer portal where users open and track tickets, and an AI-assisted knowledge base.
- Mobile device management on the top plan.
- Session recording and multi-technician collaboration on a session.
- Remote execution of scripts and jobs on managed devices.
How IT teams use it
Start an attended support session
- Sign in to the web console (console.gotoresolve.com) or the Desktop Console app.
- Open Support in the left menu and select Start remote support session. A support key appears; it is valid for 60 minutes.
- Copy the session link and send it through your chat tool, or choose Send email.
- When the user joins and accepts, chat with them and view or take control of the device.
Roll out unattended access to a group of PCs
- In the console go to Devices and click Add new device.
- Pick a device group and the installer type: a downloadable file for your deployment tool, or a shareable link for users who install it themselves.
- Do not rename the installer file; LogMeIn warns that a renamed installer prevents remote control sessions and Remote Execution jobs on that device.
- For scripted installs on Windows, force the installation from an elevated prompt:
GoToResolve_Unattended.exe --ForceInstall 1 msiexec /i C:path-toGoToResolveUnattended.msi INSTALL_ARGS="-ForceInstall 1" - For Macs, LogMeIn documents PKG deployment through Jamf and Microsoft Intune; the macOS privacy permissions still have to be granted, ideally via an MDM profile.
Close a ticket with a remote fix
- Have the user raise the ticket in the customer portal or through Helpline.
- Open the affected device in the console and try terminal or file access first; switch to a full remote session only if needed.
- Record the fix in the knowledge base so it can be reused by the next technician or by the user through self-service.
Install and first run
Console. Technicians work in a web browser or install the Desktop Console app. An account is created when you start the trial.
Windows endpoints. The unattended app installs as a background service and needs administrator rights. For one-off attended sessions the user only opens the session link and runs the customer app.
macOS endpoints. Grant Screen Recording and Accessibility in System Settings → Privacy & Security, otherwise sessions show a blank screen or ignore input. In managed fleets push these permissions with an MDM profile.
Android, iOS and Chromebook. Android supports unattended access. iOS and Chromebook are supported for support sessions with more limited control, depending on what the platform allows.
Network. All sessions are brokered through LogMeIn’s cloud, so endpoints need outbound internet access; keep the service’s domains out of TLS inspection if sessions fail to start.
Limitations
- Linux endpoints are not listed among supported platforms, which rules it out for many server teams.
- Cloud only: no on-premises server, and all session brokering goes through the vendor.
- Paid plans are sold per endpoint with a minimum number of endpoints, which suits departments and MSPs more than individuals.
- The free plan is limited in devices and features, and its limits are set by the vendor and may change.
- The brand change from GoTo to LogMeIn means documentation, installers and console URLs use both names.
LogMeIn Resolve vs alternatives
TeamViewer covers similar attended and unattended support with wider platform coverage, including Linux. ScreenConnect is commercial too but can be self-hosted, which helps when data must stay on your own servers. MeshCentral is a free, open-source, self-hosted option without built-in ticketing or patch management.
FAQ
Is GoTo Resolve now LogMeIn Resolve?
Yes. GoTo Group renamed the product LogMeIn Resolve; the old GoTo Resolve web pages redirect to logmein.com and the service is the same.
Is there a free version of LogMeIn Resolve?
There is a free trial and a limited free plan called Resolve Free. Full features require a paid plan, so it is shareware (conditionally free).
How do I log in to the GoTo Resolve console?
Use console.gotoresolve.com in a browser, or the Desktop Console app, with your LogMeIn Resolve account.
How does GoTo Resolve unattended access work?
You install the unattended app on the device from the Devices page, using a downloaded installer or a shareable link. After that technicians can connect without the user being present.
Does LogMeIn Resolve work on Linux?
Linux is not listed among supported endpoint platforms. Supported targets are Windows, macOS and Android, plus support sessions for iOS and Chromebook.
Is LogMeIn Resolve an RMM?
Partly. Besides remote support it offers device monitoring, inventory, patch management and remote execution, which covers core RMM tasks for many small and mid-size IT teams.
How long is a support key valid?
A support key created for an attended session is valid for 60 minutes.
Does GoTo Resolve work on a Mac?
Yes. macOS is a supported endpoint platform. GoTo lists macOS Big Sur (11) or later for the technician console; check the current system requirements page before rolling it out, because minimum versions change.
Is there a GoTo Resolve app for Android and iPhone?
Android is a supported platform, and GoTo documents an Android 9.0 or later requirement for its agent app. iOS devices can join support sessions, but they are not a full unattended-access target, and remote control is not available on Chromebook or Linux. Confirm the details on the official GoTo requirements page.
Last checked against official sources: 1 October 2026 (developer website: logmein.com). Versions and licence terms change — confirm on the developer's site before deploying in production.